Patient Service Representative-Shot Desk

Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.

A nonexempt, clerical position responsible for greeting, checking in shot room patients; registering and directing patients and visitors; checking out and scheduling follow up appointments.

Responsibilities will include but not be limited to:

• Check in shot room patients.
• Collect co-payments and past due balances.
• Contact Business Office regarding patient balances, as needed.
• Greet patients and visitors promptly and professionally and assists them in a respectful manner. Provides patients and visitors with any necessary forms, instructions, explanations, or directions.
• Check in patients in Practice Management System and verifies information and demographics.
• Update and document pertinent data and insurance information.
• Copy or scan insurance cards, HIPAA consent forms.
• Direct patient to appropriate waiting area.
• Schedule and reschedule appointments including add-in appointments.
• Coordinate with nurses on patient waiting times or delays.
• Keep waiting rooms clean and orderly.
• Answer phone calls as needed.
• Assist with care and maintenance of departmental equipment and supplies.
• Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
• Attend and participate in team and departmental meetings.
• Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
• Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
• Other projects and duties as assigned by supervisor.

Education:

High school diploma or equivalent.

Experience:

One year of experience in handling cash, customer service or reception, preferably in a health care environment.

Benefits

• 401 (k)
• 401 (k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Monday to Friday
• No weekends

Office has one location.