Patient Service Representative-Appointment Scheduler

Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.

A nonexempt, clerical position primarily responsible for scheduling and rescheduling new patient appointments.

Responsibilities will include but not be limited to:

• Promptly schedule and reschedule appointments for patients usually by phone and occasionally in person.
• Create new patient charts and documents all pertinent information into the scheduling system including any relevant notes.
• Verify all patient insurance eligibility and benefits.
• Apprise supervisor when scheduling issues arise, either by patient notification or by staff notification.
• Collect email addresses and sends new patient packets by email, when appropriate, and by regular mail, as needed. Directs patients to website for information regarding practice.
• Use computerized system to match provider’s availability with a patient’s preference in regards to date and time.
• Consult with supervisor about any system problems or scheduling concerns.
• Document pertinent patient data using automated systems and documentation practices.
• Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Assist with care and maintenance of departmental equipment and supplies.
• Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
• Attend and participate in team and departmental meetings.
• Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
• Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
• Other projects and duties as assigned by supervisor.

Education:

High school diploma or equivalent.

Experience:

One year of experience in customer service or reception, preferably in a health care environment.

Benefits

• 401 (k)
• 401 (k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Monday to Friday
• No weekends

Office has one location.