Patient Service Representative-Appointment Scheduler
Patient Service Representative-Appointment Scheduler
Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.
A nonexempt, clerical position primarily responsible for scheduling and rescheduling new patient appointments.
Responsibilities will include but not be limited to:
- Promptly schedule and reschedule appointments for patients usually by phone and occasionally in person.
- Create new patient charts and documents all pertinent information into the scheduling system including any relevant notes.
- Verify all patient insurance eligibility and benefits.
- Apprise supervisor when scheduling issues arise, either by patient notification or by staff notification.
- Collect email addresses and sends new patient packets by email, when appropriate, and by regular mail, as needed. Directs patients to website for information regarding practice.
- Use computerized system to match provider’s availability with a patient’s preference in regards to date and time.
- Consult with supervisor about any system problems or scheduling concerns.
- Document pertinent patient data using automated systems and documentation practices.
- Use customer service principles and techniques to deal with patients calmly and pleasantly.
- Assist with care and maintenance of departmental equipment and supplies.
- Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
- Attend and participate in team and departmental meetings.
- Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
- Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
- Other projects and duties as assigned by supervisor.
Education:
High school diploma or equivalent.
Experience:
One year of experience in customer service or reception, preferably in a health care environment.
Benefits
- 401 (k)
- 401 (k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule
- Day shift
- Monday to Friday
- No weekends
Office has one location.
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