Phone Receptionist
Phone Receptionist
Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.
A nonexempt, clerical position primarily responsible for answering all incoming calls and routing calls to appropriate destination; pulling patient charts, filing patient charts; processing mail; processing incoming and outgoing faxes; processing medical record requests; other duties as assigned.
Responsibilities will include but not be limited to:
- Answer all incoming calls.
- Route all calls quickly to appropriate destination in order to be available for the next incoming call.
- Pick up and process medical records requests.
- Pull charts in a timely manner for all patient appointments.
- File all charts in a timely manner.
- Send and distribute faxes throughout the day.
- Copy and send medical records requests.
- Process all outgoing mail daily.
- Mail/fax dictation daily and file dictation in chart.
- Organize work area to ensure job duties are done in a timely and accurate manner.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Assist with care and maintenance of departmental equipment and supplies.
- Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
- Attend and participates in team and departmental meetings.
- Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
- Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
- Other projects and duties as assigned by supervisor.
Education:
High school diploma or equivalent.
Experience:
One year of experience in customer service or reception, preferably in a health care environment.
Benefits
- 401 (k)
- 401 (k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule
- Day shift
- Monday to Friday
- No weekends
Office has one location.
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