Phone Receptionist

Phone Receptionist

Phone Receptionist

Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.

A nonexempt, clerical position primarily responsible for answering all incoming calls and routing calls to appropriate destination; pulling patient charts, filing patient charts; processing mail; processing incoming and outgoing faxes; processing medical record requests; other duties as assigned.

Responsibilities will include but not be limited to:
  • Answer all incoming calls.
  • Route all calls quickly to appropriate destination in order to be available for the next incoming call.
  • Pick up and process medical records requests.
  • Pull charts in a timely manner for all patient appointments.
  • File all charts in a timely manner.
  • Send and distribute faxes throughout the day.
  • Copy and send medical records requests.
  • Process all outgoing mail daily.
  • Mail/fax dictation daily and file dictation in chart.
  • Organize work area to ensure job duties are done in a timely and accurate manner.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Assist with care and maintenance of departmental equipment and supplies.
  • Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
  • Attend and participates in team and departmental meetings.
  • Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
  • Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
  • Other projects and duties as assigned by supervisor.
Education:

High school diploma or equivalent.

Experience:

One year of experience in customer service or reception, preferably in a health care environment.

Benefits
  • 401 (k)
  • 401 (k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule
  • Day shift
  • Monday to Friday
  • No weekends

Office has one location.

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