Business Office Representative

Richmond Allergy and Asthma Specialists is a privately-owned specialty practice that cares about finding the cause of patient’s allergy and asthma symptoms. We are well known for our thorough work-up so the best treatment can be offered to help our patients feel better.

A nonexempt, clerical position responsible for all business office functions.

Responsibilities will include but not be limited to:

• Promotes team ethics and professionalism.
• Keys and processes all claims to all carriers and self pay patients.
• Provides explanations to patients regarding their bills and statements, in person and by phone.
• Responds to Front Office questions regarding patient accounts.
• Regularly runs and reviews reports to determine proper collection of self pay accounts, posting of personal and commercial payments, submission and resubmission of denied claims.
• Responsible for Security and HIPPA Employee Training annually.
• Answers phone calls as needed.
• Promptly notifies Administrator regarding any issues that may arise.
• Assists with care and maintenance of departmental equipment and supplies.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate supervisor.
• Attends and participates in team and departmental meetings.
• Maintains strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
• Represents Richmond Allergy and Asthma Specialists in a positive and professional manner.
• Other projects and duties as assigned by Assistant Administrator.

Education:

High school diploma or equivalent.

Experience:

One year of experience in medical billing and patient customer service preferably in a medical office environment.

Benefits

• 401 (k)
• 401 (k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Monday to Friday
• No weekends

Office has one location.