Administrative Allergy Laboratory Assistant

A nonexempt, clerical position responsible for providing administrative support for Allergy Laboratory Nurse Supervisor and Allergy Laboratory Nurse Manager and assisting laboratory nurses by answering phones, pulling patient charts, cleaning exam rooms, filing patient charts, processing mail, processing incoming and outgoing faxes; other duties as assigned.

Essential Job Responsibilities:

• Assist Allergy Laboratory Nurse Supervisor & Allergy Laboratory Nurse Manager daily.
• Answer lab phones, take messages.
• Clean exam rooms.
• Pull charts and file charts in a timely manner.
• Send and distribute faxes timely throughout the day.
• Organize work area to ensure job duties are done in a timely and accurate manner.
• Assist with care and maintenance of departmental equipment and supplies.
• Fulfill organizational responsibilities as assigned including respecting/promoting patient rights and sharing problems relating to patients and/or staff with immediate manager.
• Attend and participate in team and departmental meetings.
• Maintain strictest confidentiality in accordance with HIPAA and Richmond Allergy and Asthma Specialists confidentiality policy.
• Represent Richmond Allergy and Asthma Specialists in a positive and professional manner.
• Other projects and duties as assigned by manager.

Education: High school diploma or equivalent.

Experience: One year of administrative experience in a health care environment.

Other Requirements: None.

Performance Requirements:

Knowledge:

• Knowledge of business office procedures.
• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of grammar, spelling, and punctuation.

Skills:

• Skill in establishing and maintaining effective and pleasant working relationships with staff, patients, and the general public.
• Skill in organizing filing systems.
• Skill in using computers and computer systems (hardware and software).

Abilities:

• Ability to project a pleasant and professional image.
• Ability to communicate appropriately, both orally and written.
• Ability to interpret and respond appropriately to instructions.
• Ability to organize and file timely and accurately.
• Ability to be reliable, responsible, and dependable to fulfill obligations.
• Ability to be flexible and manage change.

Equipment Operated: Standard office equipment including computers, scanners, fax machines, copiers, printers, telephones, etc.

Work Environment: Medical office environment. Involves frequent contact with staff and patients. Exposure to communicable diseases and other conditions related to clinic setting.

Mental/Physical Requirements: Involves sitting for extended periods of time; walking, standing, bending, reaching and stooping the remainder. Periodic need to lift and carry items weighing up to 30 pounds. Requires full range of motion including manual and finger dexterity and eye-hand coordination. Requires visual acuity and color perception and hearing to normal range. Stress can be triggered by multiple staff and patient demands as well as working in a noisy environment.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences. This job description is subject to change at any time due to changes in regulations, policies and/or departmental procedures.